I want you to always be satisfied with all of your purchases from my shop! Shopping online for jewelry can be hard because you don't have the ability to try it on and touch and feel it. I get that. I also understand that sometimes the item just does not work for you or fits differently than you were hoping for. I encourage contacting me with any questions you have about any item prior to purchase.
Returns
If for whatever reason you are unhappy with your purchase please reach out to me at crazyoldladyjewelryaz@gmail.com immediately (within 3 days of delivery) and we can start the return process. The item will need to be returned to me within 14 days of return agreement unaltered and in the same condition in which it was sent.. The buyer is responsible for the return shipping costs. I recommend sending the item back using USPS Ground Advantage because it comes with $100 of insurance and has tracking in case the item is lost in the mail to protect yourself. Please send me the tracking number once you have it. Once I receive the item back I will issue you a refund to the payment method used to purchase.
If an item is damaged in shipping please contact me immediately and keep all of the packaging and I will start a claim with the insurance.
(You can also get ahold of me by clicking on the CONTACT at the bottom of the page)
Shipping
Almost all of my items are shipped within 24 hours (sometimes sooner) of purchase and will be sent using USPS Ground Advantage, insured. Items of a high value ($100+) will be sent with signature confirmation.. Please keep this in mind and plan on having someone available to sign for the item when it arrives. If you would like me to ship using a different shipping carrier reach out to me and we can work out the details.. I will do my best to accomodate you. Every item is carefully packaged. I only charge what it costs me to ship. I do not add in any handling charges.
If you want to upgrade the shipping for an additional cost also let me know prior to purchase and I can.let you know what the difference in cost will be.